Go to job search

Customer Support Advisor - Pensions

Wipro Technologies

Customer Support Advisor - Pensions

Salary Not Specified

Wipro Technologies, Reading

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 13 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 1613892a7d984464803307cffa4533af

Full Job Description

  • Act as the primary point of contact for clients and beneficiaries regarding pension-related inquiries, including account information, benefits, and retirement options,

  • Respond promptly and professionally to customer queries via various communication channels, such as phone, email, and live chat,

  • Provide accurate and detailed information about pension plans, contributions, withdrawals, and other related processes,

  • Assist clients in navigating our online pension portal, guiding them through account setup and usage,

  • Escalate complex issues to the appropriate internal teams while ensuring follow-up and timely resolution,

  • Maintain accurate records of customer interactions and update customer profiles in our database,

  • Stay up-to-date with changes in pension regulations and policies to provide accurate and compliant information to customers,

  • Participate in ongoing training sessions to enhance knowledge of pension products and customer service best practices,

  • Identify opportunities for process improvement and contribute to enhancing the overall customer service experience.

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Advisor. As the first point of contact for our clients, you will play a crucial role in providing exceptional service and support for pension-related inquiries and concerns. Your strong verbal and written communication skills, empathy, and good judgement will be instrumental in ensuring a positive and satisfactory customer experience. We'll ensure training on pensions products and processes to enable you thrive in your role., Join our team as a Customer Support Advisor and make a meaningful impact in the lives of our clients and beneficiaries. If you have a passion for customer experience, and a desire to gain an understanding of pensions and financial services industry, we welcome you to apply and be part of our dedicated customer service team., High school diploma or equivalent; further education or certifications in customer service or related fields is a plus,

  • Proven experience in a customer service role,

  • Excellent communication skills, both verbal and written, with a strong command of English,

  • Empathetic and patient approach to handle customer inquiries and concerns with professionalism and courtesy,

  • Ability to multi-task and manage time effectively in a fast-paced customer service environment,

  • Proficient in using customer service software, databases, and Microsoft Office applications,

  • Strong problem-solving skills and a proactive attitude in resolving customer issues,

  • Positive and enthusiastic team player with a commitment to providing outstanding customer experiences,

  • Flexibility to work in shifts, including evenings and weekends, as required.

    WFOSL (Wipro Financial Outsourcing Services Ltd.) is a separate legal entity, authorised by the FCA and has been set up by Wipro to provide regulated outsourcing services within the Financial Services industry.


    • We are Risk and Compliance subject matter experts and advice provision and understand the clients' business from an end to end perspective - relevant lines of business, products, processes, data used, systems, applications and infrastructure - all of the relevant technology landscape - including any third party suppliers and providers that the business is dependent on provision of analytical and problem solving; think 'out of the box' for improvements.

    Our client is a leading provider for workplace pension schemes and WFOSL will be providing business and technology process outsourcing services and providing end-to-end front and back office operational support.

    As a Customer Support Advisor, you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.