Customer Services Advisor

The purpose of this role is to support and communicate with all our customers, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction.

What You'll Be Doing

• Process all types of local and international orders, returns and credits accurately and within agreed timescales


• Proactive communication via phone, email and face to face in a helpful and professional manner with customer and field staff throughout the order processing stages


• Communicate positively and effectively within the team and with all your stakeholder groups internally and externally.


• Capture analysis of feedback and complaints, other analyses as required


• Update and maintain SOP when necessary


• Provide MI


• Update and maintain customer contract pricing in ERP


• Work proactively as par of the CS team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks as needed


• Ensure CI to process and systems


• Support cross training of other team members
  
  Proactive customer focus approach


• Excellent written and verbal communication skills are essential


• Strong organizational skills


• Strong interpersonal skills and relationship builder


• Flexible 'can do' attitude needed to thrive in a rapidly growing and changing company


• Good problem-solving skills and logical approach


• Able to present information clearly and concisely


• Analytical and problem resolution skills


• Able to work to performance target


• Able to work on own initiative


• Ability to work to tight deadlines with accuracy and detail


• Intermediate and Advanced Excel skills
  
  Wellbeing allowance up to £300.00 a year


• Monthly yoga sessions and quarterly massages


• Annual programme of fun events


• On site restaurant


• Enhanced maternity & paternity leave


• Free parking on site