Customer Service Representative

We are looking for a number of customer service advisors for our logistics client based in Durham.

We have both full and part time roles available.
These roles are permanent and you will be working directly for our client and not through the agency.

The role involves;

-Respond to customer escalations directly, contacting them via phone and email to understand the problem and obtain information needed to help them get their parcel
- Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues
- Build relationships and liaise every day with the Logistics team in the station to help get the best outcome for our customers
- Make quick and effective decisions on behalf of the customer
Monitor customer deliveries in real-time for delivery success
Apply for the role online and one of our consultants will go through the role with you in detail.