Customer Service Coordinator

We have an exciting role within a new Customer Service team at our site near Darlington. These are exciting times of growth, so if you value progression and would like to be a part of a fresh new team please read on!

Our Purpose

Working with the account managers to provide professional support to the customer and be the day to day go to person for the account for orders, active sales and promotions and samples. Be the day-to-day contact for all customer accounts. To validate orders for customers ensuring they are accurate, maintain and report on opportunities and sales for customers. To delight the customer with responses to their needs quickly and accurately and ensure the customer has a positive experience of working with us!

Principal Elements

• Advise customers of potential delays to future orders and give accurate information prior to order of potential delivery dates


• Receipt customer orders and input/transact into the systems ensuring that any anomalies are communicated with the customer and orders are acknowledged within 24 hours


• Working closely with the planning teams ensuring order intake is achievable based on production capacities.


• Managing the order process for B2C Customers including arranging delivery dates, collection dates and providing comms for B2B customers.


• Provide Administration support in reporting to customers on a weekly basis


• Managing email queries


• Receiving Inbound calls from End users


• Receiving phone calls from customers to provide product information and query resolution at order placement


• Supporting the improvement of service levels


• Supporting systems development
  
  Are you passionate about providing excellent customer service? Do you have strong organisational skills? Do you thrive in fast-paced, high volume working environments? We are proud of our company and how we serve our customers, and we work very hard to deserve the trust of our customers, our peers, and our planet. If you would like to be a part of our brilliant team, we want to hear from you!, Previous Customer Service Experience, ideally in a manufacturing environment.


• IT literate. Must have excellent Microsoft Excel skills including the use of advanced functions


• Strong planning and organizations skills


• Excellent communicator with a high level of numeracy and literacy in English.


Desirable:

• Knowledge of SAP.


• 3+ years of customer service experience, The position requires good level of education.


• Candidates should also be highly computer literate, with experience of using Microsoft Software and ERP packages


• excellent communication skills, both verbal and written., Customer service: 4 years (preferred)


• Manufacturing: 2 years (preferred)


• Data Input: 2 years (preferred)


• Administration: 1 year (required)
  
  1.6 out of 5

Bishop Auckland
£20,000 - £25,000 a year - Full-time