Customer Service Advisor

Job Summary: Jellyfish Energy is looking for a Customer Service Advisor to join their team in Newcastle. The ideal candidate will be responsible for general administrative work, answering phone calls, and participating in events. The role requires someone who is proficient with technology and has excellent communication skills.,

• Answer phone calls from customers and provide excellent customer service


• Respond to customer inquiries via email and other communication channels


• Assist with general administrative duties, such as data entry and filing


• Participate in events and engage with customers


• Update and maintain customer records in the company's database


• Troubleshoot and resolve customer complaints


• Liaise with other departments to ensure customer needs are met
  
  Excellent communication skills, both written and verbal


• Proficient with technology, including Microsoft Office and CRM systems


• Ability to multitask and prioritize tasks effectively


• Excellent attention to detail and accuracy


• Strong problem-solving skills


• Ability to work well in a team environment


• Prior experience in customer service or a related field is preferred, but not required, Customer service: 1 year (preferred)