Customer Service Advisor

This Customer Service Advisor position offers a competitive salary, a great bonus and comprehensive benefits, If you are dedicated to understanding needs, offering guidance, and ensuring we make a positive lasting impact, this role is for you! If you want to join a dynamic team and be a crucial link between exceptional healthcare services and unparalleled customer satisfaction, we encourage you to apply today!, At Newcross, we are passionate about helping our employees realise their career potential. Our DNA is rooted in a relentless pursuit of excellence, where we will encourage you to constantly challenge yourself and break new ground. Join our supportive and collaborative team, where you will have the opportunity to grow and develop your career. Be part of a company that believes nothing is too hard and seeks out exceptional individuals who are driven to facilitate high-quality care. Unlock your potential and embark on a rewarding career journey with Newcross Healthcare.

Due to continued growth in the business, we are recruiting customer service advisors to work on a part time basis. This role will be a key member within Newcross Central Support team and an ambassador by promoting the values and standards Newcross is renowned for. This is a varied role where you will act as a key contact for all interactions with clients and staff members.

The role is 25 - 30 hours per week. Shift patterns to include evening and weekend working. Our operational hours are Monday-Sunday 6am-11pm. Would also consider early morning (6am - 10am) 1 or 2 shifts per week alongside weekend working

Who are you?

Are you enthusiastic about championing exceptional customer service? Do you have a natural ability to leave a positive first impression and an appetite for problem solving? If you have experience within a contact centre environment and can multitask in a fast paced setting, we welcome your application today. Join our vibrant team to drive transformative impact and embark on a journey of making a real difference. Don't miss out - apply now and be part of our dynamic team!

What will you do?

Whilst a full job description can be supplied, here are a few of the key responsibilities for the role:

You will be a key member within our Central Support team and an ambassador by promoting the values and standards Newcross is renowned for. This is a varied role where you will act as a key contact for all interactions with clients and staff members

• Act as first point of contact for our clients bookings as well as liaising with healthcare staff via phone, email and live chat.


• Assist in booking healthcare staff into available shifts and facilitating recruitment activities.


• Fully understand the client's requirements and ensure their expectations are met


• Use bespoke software systems to co-ordinate staff bookings


• Support Healthcare staff recruitment from the moment we receive the application to their first day


If you possess the art of first class customer service and are eager to fuel the growth of our Customer Service department at Newcross Healthcare, we invite you to step into the role of Customer Service Advisor. Join our team and play a pivotal role in shaping exceptional experiences. Your journey begins here - apply today and be a driving force in redefining the future of healthcare support!

Equality, diversity and inclusion:

We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

Today, with technology at the very core of its operations, Newcross is one of the UK's leading providers of temporary nursing and healthcare staffing solutions with ambitions to become the world's largest nursing platform. By creating a more dynamic, effective and efficient business model that will revolutionise the experience for both colleagues and clients, Newcross wants to redefine excellence in the healthcare industry and continually disrupt the market.

Career progression opportunities
Competitive salary with a generous bonus opportunity and opportunity for overtime
Bonus potential up to £500 per month
Pension scheme
Wellbeing support: access to myHealthPlan for healthcare and mental health support
28 days annual leave (pro rata) including bank holidays (rising to 33 after the first year and increasing with length of service)
Perks at Work: over 30,000 deals and discounts for your favourite brands across 20 categories including, groceries, fashion, electronics and more