Customer Service Advisor

As a Service Delivery Advisor your role would include:

• Providing superb customer service to all applicants and clients, ensuring that Taxi Drivers are licence-ready for the council.


• Ensuring all telephone calls and email requests are answered professionally, quickly and effectively on the same day.


• Ensuring all elements of the DBS Check process are completed on the same day and accurately.


• Ensuring all information added onto any internal systems is accurate and up to date in line with data protection legislation.


• Dealing with Application Form queries quickly, and continually chasing until the query is resolved.


• Performing all administration tasks to the highest standards.


• Protecting all customer information, keeping it secure and up to date.


• To thoroughly check each application before submitting for countersigning and sending to the DBS head office for processing.


• All correspondence from the DBS, DVLA or other processing partners to be fully recorded and the relevant authority informed of delayed applications and recorded.


• To manage contracts ensuring that the customers receive an excellent standard of service from TaxiPlus.


• To ensure the cover of phones during office hours.


(This is not an exhaustive list of all the duties and responsibilities and are subject to change due to commercial needs of the business)

This is a fantastic opportunity for someone seeking to join an innovative and forward-thinking organisation and to be instrumental in its growth.

We're looking for a passionate and energetic individual with superb compliance and customer service skills to join our sister company TaxiPlus' experienced team!,
• You're looking for a job that you're passionate about and so far, nothing's really ticked the box?


• You have excellent attention to detail, have strong admin skills and are passionate about fantastic customer service,


• You want to harness these skills by working for a progressive industry-leader where you can advance your career?, A passionate customer service professional with proven ability in a previous role.


• A person who can demonstrate excellent written and verbal communication skills.


• A person who thrives in a close-knit team, where everyone is striving towards the same goal.


• Someone with a keen eye for detail - accuracy is everything in the background screening sector.


• Someone with a desire to learn and the confidence to succeed.
  
  TaxiPlus is a division of Personnel Checks, one of the top Registered Umbrella Bodies for the Disclosure & Barring Service (DBS) and Disclosure Scotland. TaxiPlus specializes in delivering tailored screening & safeguarding solutions for UK local authority licensing departments.
  
  Competitive basic salary dependent on experience.


• Additional individual and team-based bonuses and incentive schemes.


• Raft of benefits including excellent holiday package & company incentives.


• A thorough onboarding and induction programme.


• Continual personal and professional development.


• A hybrid working structure, working between an award winning office environment and working from home (Following initial training period).