Customer Payments Clerk

We are a fast growing, reputable and innovative company with a successful hybrid working style in this digital age. Hood Group is a dynamic, forward thinking customer management business that provides outsourced customer services for well-known UK trusted brands.

Join our team as a Customer Payments Clerk - Level 1 and play a vital role in ensuring the smooth collection of premiums from our valued customers. As a key member of the team, you'll work closely with the Customer Payments Manager to execute various tasks including collection file processing, credit control, and managing customer refunds.

What will I do in the role?

• Collection Files Processing


• Customer Refunds


• Broker Commission Processing


• Working of the Finance Inbox


• Credit Control


• Various Internal Reporting


• Month End Reporting


• Internal & External Query handling


• Any other core daily/monthly task associated to the collection of Customer Payments


• Involvement in internal Project Meetings


• Participation in meetings internally and with external partners


• Deliver coaching as required


• Filing


• Any other ad-hoc duties as required
  
  Intermediate Excel skills


• Accuracy and attention to detail


• Disciplined, organised and methodical approach


• Ability to understand the importance of confidentiality in handling customer personal data


• Insurance or Financial Service sector experience


• Knowledge of Sirius, ICE, Sage Pay, PTX, Premium Credit Limited, Magenta and Pay360 systems and associated processes - beneficial


• Knowledge of Customer Payments systems/processes - beneficial
  
  To be part of a fantastic, supportive team with great progression opportunities, with access to the following benefits;


• "The best job ever!" feeling


• Various high street discounts - including discounted local theatres tickets, Merlin attractions


• Christmas Savings Club


• Social company events, we want you to be part of the Hood Group family


• Employee Recognition Scheme - Hood Heroes, we celebrate and recognise your contribution to Hood Group


• We are offering 31 days annual leave (including bank holidays)


• Employee Assistance Program


• Health & Wellbeing Program


• Incentive of £250 on Refer a friend scheme


• Learning & Development assistance Program


• Private Medical Health Care


• Private Health Insurance


• Eye Care Vouchers including discount on glasses


• Pension Scheme


And there's more benefits…….

We have a new, modern, airy office based right in the heart of Southend-on-Sea, just off the high street. This is a key part of our hybrid model, having a space where people can work together collaboratively and catch up in person. Whether that's coming in for training, meetings, workshops or simply coming in to work! We offer home working for all staff, whether regularly or occasionally, allowing flexibility and a good work life balance around other commitments and family life.

We will provide your laptop and any other professional equipment required and you will also receive a working from home allowance.

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: £14,391.00-£15,596.00 per year

Expected hours: 22.5 per week

Benefits:

• Casual dress


• Company events


• Free flu jabs


• Health & wellbeing programme


• Life insurance


• Private medical insurance


• Referral programme


• Sick pay


Schedule:

• Monday to Friday