Customer Excellence Associate - Client Facing within European Automotive Sector, Milton Keynes

We have a number of exciting opportunities in our team within our EV Mobility contract. This role is hybrid, based between the client's office in Milton Keynes (2-3 days) and your home location. This is initially a 12-month FTC, Monday to Friday, 40 hours per week.

What you'll be doing:

• You will be the link between Conduent and the Client - Spotting trends and emerging issues, providing constant feedback on processes and sharing ideas for improvement


• Promptly and effectively manage requests from both the Client and the business


• Proactively develop your own and others' skills and knowledge through effective use of systems


• Maintain the highest standard in personal KPI targets as defined


• Resolve high level complaint issues ensuring the customer is satisfied and that the issue is resolved in a timely manner


• Share knowledge proactively both with the business and your team


• Participate in client meetings and daily contact with partners and 3rd parties to address current issues as required


• Become an Expert in processes and product knowledge and a role model for your team


• Test new tools and services for the client as required


• Supporting MI with data creation and analysis as required
  
  Proven experience of delivering customer excellence


• Analytical thinker with excellent problem-solving skills


• Comfortable with technology, knowledgeable of the automotive industry, and relish new challenges and opportunities


• Ability to self-manage and accurately prioritise workload - actively looks for work and hold themselves accountable for the deliverables.


• Effective time-management skills to be able to hit client's SLA and KPIs


• To be professional at all times as work within the client office 2-3 days per week is an essential part of this role


• Keen to help others to be the best in the business by putting the customer first


• Proactive with a holistic view and willing to go the extra mile


• Team driven - understands that your own success depends on the success of others as well as impacting the business as a whole


• Able to adapt to an ever-changing environment and workload


• Knowledge and skills with most commonly used Customer Engagement platforms (MS Office, Salesforce, Jira, Sprinklr and so on) is highly desirable


Key Criteria:

• Excellent written and spoken English language is essential


• Keen interest in the automotive industry and likes to keep updated on the new market trends


• Excellent diagnostic and troubleshooting skills


• Ability to communicate effectively at all levels and develop productive relationships with the Client


• Exceptional soft skills and desire to own and see customers issues through in a timely and thorough manner


• Ability to highlight emerging issues, track trends and provide feedback accordingly


• Ability to go beyond the task at hand to ensure excellent results


• Ability to identify bottlenecks and pain points and suggest process improvement to deliver excellent customer experience
  
  Conduent Customer Excellence Associate - Client Facing within European Automotive Sector, Milton Keynes in United Kingdom


Are you looking for a challenging position that will draw upon your Customer Service skills and experience in a client facing role?

You will join a dynamic team within our European Customer Centre of Excellence, this role will have a significant impact on how our business meets its goals and objectives throughout our European team.