Customer Engagement Coordinator

We're on the lookout for a Customer Engagement Coordinator (Data) to join the believe housing team on an 18-month fixed term basis.

This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren't sure you meet 100% of the criteria but think you would be great in this role, don't let that stop you; we would love to hear from you. We're interested in your skills, knowledge and experience, as well as your personal values. We're committed to supporting everyone here at believe housing and being an inclusive organisation.

Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.

We're a family-friendly, flexible employer, and we encourage everyone to 'work the believe way'. For us, this means keeping things simple, doing more of what matters, and removing tasks and processes that don't add value.

Where and when you work is flexible depending on the demands of your role, our customers' needs and your individual work preference (as agreed with your manager).

Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required.

about the role

The Customer Engagement Coordinator (Data) will play a key role in developing and delivering a first class, responsive Engagement service that supports customers to shape and influence service delivery across believe housing.

The successful candidate will:

· Understand, analyse and manipulate customer contact data to allow effective customer engagement and feedback collection.

· Develop, understand and manage data analysis systems to provide clear, effective analysis of satisfaction findings and trend data which influence service delivery and decision making within the organisation.

· Developing, maintaining and reviewing a programme of planned and ad-hoc customer satisfaction activity that ensures all analysis is undertaken effectively and to an exceptionally high standard that meets negotiated deadlines and service need.

· To provide the engagement team with correct and appropriate customer data in line with GDPR regulations to ensure that satisfaction surveys are conducted in a timely manner and within given deadlines.

what's on offer?

Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £31,504 - £32,715 per annum some of our top benefits and rewards include:

• 31-33 days of annual leave


• working the believe way allows us to be more agile in the ways we work and creates a great work-life balance


• believe housing is committed to providing a first class pension offer with employer contributions into the local government pension scheme (LGPS), which is currently equivalent to 27.1% of your gross salary


• up to four days paid volunteering leave each year., Job Types: Full-time, Fixed term contract

Contract length: 18 months

Pay: £31,504.00-£32,715.00 per year

Benefits:

• Bereavement leave


• Casual dress


• Company events


• Company pension


• Cycle to work scheme


• Free flu jabs


• Free parking


• On-site parking


• Paid volunteer time


• Referral programme


• Sabbatical


• Sick pay


• Store discount


• Work from home


Schedule:

• Monday to Friday