Credit Controller

Part Time, 3 Days per Week, 9am-5pm = 21 hours per week

Fantastic opportunity for a competent Credit Control professional to join an award winning, rapidly expanding organisation in our diverse and close knit Finance team. Working closely with the finance function and the care home operations, you will ensure any outstanding debts are collected within a timely manner. As vital point of contact you will help to ensure a positive impression is created with all internal and external customers.

This role is key to ensure that we are providing a robust credit control service for our Care Homes. The post-holder will be required to meet performance targets in order to achieve optimum cash flow through maximising cash collections. Additionally the role will act as a pivotal link for credit control issues and after sales service between Finance, Care Homes, Regional Managers and our Customers.

Excellent communication skills are essential as the role requires developing positive and effective relationships with regional and finance stakeholders, in addition to Care Home colleagues. The successful candidate will be able to demonstrate the ability to work in a high control environment and be able to exhibit excellent customer service skills.

Main Roles & Responsibilities:

• To effectively apply credit control processes and manage all accounts within a portfolio of Care Homes.


• To ensure all debts are correctly recorded, monitored and reported to the Fees & Debt Manager as and where appropriate, proactively recover in line with the Group's debt management process.


• Liaise with Families, Homes and Local authorities/CCG's as required to facilitate cash collection


• To process aged debt reports to identify any outstanding amounts and correctly record by age and type, reporting any discrepancies to the Fees team.


• To communicate effectively, including letter writing, with both internal and external interested parties and monitor progress of any issues, including the ability to resolve disputes effectively and update Operational staff where required.


• To ensure referral through to the Operations team of complex cases with Fees & Senior Manager guidance.
  
  Experience of working in credit control


• Experience in the care industry


• Excellent interpersonal skills


• Ability to communicate effectively in writing


• Understands and effectively uses IT and communication systems required for the role


• Self-motivated and able to take ownership


• Able to analyse problems and propose solutions


• Confident in delivery against agreed objectives and deadlines


• Ability to develop internal and external business relationships based on mutual respect and professionalism


• Customer focused


• Helpful and courteous in response to requests for information or help


• Sensitive to and respectful of the values, views and needs of others


• Able to effectively prioritise workload and remain calm under pressure


• Ability to work as part of a team, care home accounts: 3 years (preferred)
  
  Job Types: Part-time, Permanent - Salary Negotiable Depending on Experience


The successful candidate will be working from our head office in Newcastle City Centre 9am - 5pm Monday to Friday with 1 hour unpaid lunch break, Three Days per Week.

Job Types: Part-time, Permanent

Expected hours: 21 per week

Schedule:

• Monday to Friday