Contract Manager
Veolia Environmental Services (Uk) Plc
Contract Manager
£46000
Veolia Environmental Services (Uk) Plc, Ellesmere Port, Cheshire West and Chester
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 2 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: e7d5ab68892347369c9c1a2c79106a15
Full Job Description
- Manage contracts within a portfolio, effectively utilising identified resources to ensure they meet or exceed both service delivery and budgetary targets and the requirements in terms of
- Contract Profitability
- Legislation and Compliance
- Corporate and Social Responsibility
- Veolia Ethics
- Create a work environment that is safe, open and honest, stimulating, promotes equality of employment, reward and celebrates successes and constructively learns from its mistakes.
- Prepare realistic but challenging annual budgets for Contract Portfolio.
- Manage actual performance against plan to ensure achievement of annual budget, taking appropriate action where necessary. Using published P&L's.
- Ensures open financial and management reporting, ensuring any potential problems are identified early; and therefore allowing corrective action to be put in place.
- Promotes the Veolia Quality Management approach (ISO standards) and makes sure it is seen as a tool for continuous improvement and a way of formally capturing & sharing 'best practice'.
- Encourage the team to regularly review processes, policies and procedures to ensure that they are responsive to changing business requirements, reflect best practice and are appropriate & practical, submitting 'Opportunity for Improvements' where appropriate.
- Ensure a safe working environment, through the pro-active management of Safety, Health and Environment, complying with all legislative, company and client policies, processes and procedures.
- Ensure the provision of appropriate resources (Training, PPE, Documentation, Equipment etc.) to ensure compliance to the above.
- Ensuring team are competent and actually carry out risk assessments either written or mentally, depending on the situation, for own and others' safety
- Encourages team to actively identify and report hazards/ near misses/ accidents.
- Targets new opportunities/ additional works, both for their Contract Portfolio, NW region and the wider Veolia business , through regular contact with existing customers, supporting the business development team in 'closing the deal' with the customer.
- Understands & promotes the capabilities of Veolia, in a way that reinforces both the Veolia business 'brand'.
- Maximises the level of business from a client through integrating themselves into the philosophy & culture of the customer and having an awareness of their business drivers. Thus enabling them to identify and secure additional work or new opportunities, successful re-negotiations of Contract for either their Contract Portfolio or the wider Veolia.
- Maintains regular contact with the customers to ensure continued satisfaction, identifying potential problems early giving the necessary management direction and support to resolve such issues
- Understands clients culture, needs, business drivers and and expectations, establishing close working relationships with key stakeholders within these organisations
- Carry out Monthly Client service reviews to explain monthly invoice and environmental reports and review and resolve any operational and/or contractual issues
- Seek out and deliver innovative solutions to existing customers and support each with a STP document and track all improvements within an innovation tracker . To enhance the customers perception in terms of Veolia bringing both added value and best practice
- Ensures the organisation discharges all it's obligations as defined in the Contract/ Service Agreement, through:-
- Understand the scope of services/ delivery as defined in the contract and communicating these to the appropriate employees
- Highlighting and evaluating risks and liabilities, and making contingencies.
- Establishing & Reviewing Performance Targets (i.e. KPI's)
- Undertaken regular Client Service Reviews
- Producing informative, quality and timely customer reports, which are focused on meeting their needs.
- Producing informative, quality and timely internal reports, which enable the company to discharge its corporate responsibilities.
Educated to degree level in a Science, Engineering or Environmental subject - Experience within the waste industry
- IOSH Certification
- The ability to lead a high performing team
- Previous experience dealing with financial performance
Apply today, so we can make a difference for generations to come. - Company pension
- Employee discount
- Referral programme, Salary: £40,000 - £46,000 + £550 Car Allowance Per Month + Annual performance bonus
- Access to our company pension scheme
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
Customer Relationship Management
Contract Delivery
We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.
This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.
Job Types: Full-time, Permanent
Pulled from the full job description
Location: Ellesmere Port
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;