Complex Needs Navigator

We currently have an exciting opportunity for a Complex Needs Navigator to work in the community as part of a multi-disciplinary team, engaging with a small cohort of service users who are rough sleeping and have complex needs and in close partnership with street-based services including healthcare to assertively engage with people with physical and/or mental health issues and involved in substance use and rough sleeping. The Navigator will hold a small caseload and provide bespoke support to our Service Users whilst providing a range of flexible and effective interventions to engage with our hard-to-reach Service Users.,

• Coordinate and lead a solution-based approach, engaging Service Users in appropriate services moving them away from street-based living


• Identify and establish contact with rough sleepers and beggars, rapidly assisting Service Users through street outreach shifts at a variety of times and a range of locations, including those unwilling to engage with services


• Carry a caseload of complex clients, developing personalised action plans working towards discouragement from rough sleeping


• Participate in multi-agency initiatives to reduce the level of street activity


• Work closely with the drug and alcohol teams to ensure that substance misusers and problem drinkers can access treatment


• Work proactively to ensure that Service Users have access to ongoing healthcare


• Participate in the ongoing statistical analysis of rough sleepers and participate in street counts as and when required
  
  Experience of working in one or more of the following fields: substance misuse, alcohol misuse, mental health


• Experience of working with people who have multiple and complex needs


• Knowledge and experience of multi-agency working with experience of facilitating multi-agency meetings


• Excellent communication, negotiation, and advocacy skills


• Be able to build and maintain relationships with a wide range of services


• Can work autonomously as well as part of a team


• Good levels of IT literacy, including the ability to use IT systems including MS Office applications


• Able to critically reflect and evaluate interventions, service delivery and areas for development
  
  Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are 'Be open, be compassionate and be bold' and our teams apply these daily offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
  
  25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days"


• Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme


• Contributory pension scheme


• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.


• A friendly and supportive team


• Training, career development & progression opportunities.