Clinical Administrator

We are looking to appoint a clinical administrator to join our busy
GP practice to be responsible for providing administrative support as required to the clinical and the multi-disciplinary team

You will be highly organised, have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical teams.

Job Responsibilities

To support the practice clinical team in the delivery of clinical administrative services.

The following are the core responsibilities of the clinical administrator. There may be, on occasion, a requirement to conduct other tasks. This will be dependent upon factors such as workload and staffing levels

• Supporting all clinical staff with general administrative tasks as requested.


• Support the practice nurses with the management of chronic disease clinics.


• Accurately clinically coding and read coding data onto Vision system into the patient record.


• Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed action within Docman.


• Inputting and extracting data as required to support practice reports.


• Filing and storing records as required.


• Photocopying documentation as required.


• Actioning all incoming correspondence, emails and mail in a timely manner.


• Inputting data into patients' healthcare records as necessary.


• Conducting system searches as requested.


• Partake in audit as directed by the audit lead.


• Book appointments.


• Assist with QOF/QAIF targets.


• Support the practice nurse with health promotion programmed.


• Act as chaperone as required.


• Ensure all clinical rooms are adequately stocked and prepared for each session.


• Ensure clinical waste is removed from clinical areas and sharp bins replaced in accordance with the organization's IPC policy.


• Generate and action monthly vaccination claims.


• Summarising of new patient notes.


• Support and participate in shared learning within the organization.


• Deliver opportunistic health promotion where appropriate.


• Participate in local initiatives to enhance service delivery and patient care.


• Maintaining a clean, tidy, effective clinical working areas at all times., Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.


• Maintain an awareness of the Freedom of Information Act.


• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data


HEALTH & SAFETY

• The post-holder will manage their own and others' health & safety and infection control as defined in the Practice's Health & Safety Policy, the Practice Health & Safety Manual, and the Practice's Infection Control Policy and published procedures.


• Comply with Practice health & safety policies by following agreed safe working procedures


• Actively report health & safety hazards and infection hazards immediately


• Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination


• Undertaking periodic infection control training (minimum annually)


• Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.


• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.


• Reporting incidents using the organisations Incident Reporting


• Using personal security systems within the workplace according to Practice guidelines


• Making effective use of training to update knowledge and skills


EQUALITY AND DIVERSITY

• The post-holder will support, promote and maintain the Practice's Equality & Diversity Policy.


• No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.


• The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.


PERSONAL/PROFESSIONAL DEVELOPMENT:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

1) Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and/or professional development.

2) Taking responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

COMMUNICATION:

The post-holder should recognise the importance of effective communication within the team and will strive to:

1) Communicate effectively with other team members.
2) Communicate effectively with patients and carers.
3) Recognise people's needs for alternative methods of communication and respond accordingly.

CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES:

The post-holder will:

1) Apply Practice policies, standards and guidance.
2) Discuss with other members of the team how the policies, standards and guidelines will affect own work.
3) Participate in audit where appropriate.

The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice change.

This person specification provides a list of essential and desirable skills and competencies that a candidate should have in order to perform the job., Essential

• Educated to GCSE level or equivalent, including English and Maths


Desirable

• GCSE Mathematics and English (C or above)


Experience:

Essential

• Experience of administrative duties


Desirable

• Experience of working with the general public


• Experience of working in a healthcare setting


Skills:

Essential

• Excellent communication skills (written and oral)


• Strong IT skills


• Clear, polite telephone manner


• Competent in the use of Office and Outlook


• EMIS/SystmOne/Vision user skills


• Effective time management (planning and organizing)


• Ability to work as a team member and autonomously


• Good people skills


• Problem solving and analytical skills


• Ability to follow policy and procedure


Desirable

• EMIS/SystmOne/Vision user skills


• Understanding of clinical coding, Polite and confident


• Flexible and cooperative


• Motivated


• Forward thinker


• High levels of integrity and loyalty


• Sensitive and empathetic in distressing situations


• Ability to work under pressure
  
  Salary / Grade £12.00/hour


Membership of NHS Pension Scheme

Hours per week 30

Monday to Friday, Essential

• Commit to a DBS Check


Notes:

The job description and person specification may be amended following consultation with the post holder to facilitate the development of the role, the organisation, and the individual.

All personnel should be prepared to accept additional, or surrender existing, duties, to enable the efficient running of the organisation.

Job Types: Part-time, Permanent

Pay: From £12.00 per hour

Expected hours: 30 per week