Client Success Executive

An exciting opportunity has arisen for a Client Success Executive to join our commercial team at Haymarket Automotive.
You will be responsible for the day to day contact with existing clients and campaigns and for retaining management of those accounts in order to create business partnerships and see continual growth. Through regular contact either phone calls, virtual or face-to-face meetings you must ensure that clients and internal departments are delivering on their commitments, effectively delivering campaigns, within budget and delivering customer satisfaction/repeat business.
As Client Success Executive you will work closely with the Client Development Director, Commercial teams and Product Managers and will be responsible for ensuring all partnerships / sponsorships are delivered in full, maximising performance to ensure repeat business and future revenue growth. You will also be responsible for the day to day management of our domestic and international licensee partners.

Responsibilities
Responsibilities

• Operate as the support point of contact for any and all matters specific to all publishing and commercial partnerships and sponsorships accounts that fall under your responsibility


• Build and maintain strong, long-lasting customer relationships


• Ensure the timely and successful delivery of our solutions according to customer needs and objectives


• Clearly communicate the progress of monthly / quarterly initiatives to internal and internal and external stakeholders


• Identify any underperforming campaigns / accounts and deliver the appropriate advice and best practice solutions to ensure improvements are made and value is delivered


• Where assigned assist with challenging client requests or escalate issues as needed


• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.


• Submit weekly progress reports and ensure data is accurate.


• Ensure that data is accurately entered and managed within the company's CRM or other sales management system.


• Manage any 3rd party relationship for effective campaign management and delivery.


• Help ensure that our business is at the forefront of clients minds
  
  Leads from the front by continually demonstrating account management of the very highest level.


• Confident and enthusiastic


• Works as part of a team or independently


• Highly organised with a good eye for detail.


We are a Disability Confident employer and offer guaranteed interviews to all disabled applicants who meet the above minimum criteria.
To be considered as part of this initiative, please ensure you indicate if you have a disability when applying for the post.

Putting social and environmental responsibility at the forefront of our business we have aligned our current sustainability goals with the United Nations Sustainable Development Goals. As we serve our audiences, clients and communities, we are committed to driving the meaningful change necessary to build a better world. The principles of diversity, inclusion, respect, responsibility and sustainability are at the heart of our business.
We want to support our people to balance their personal and professional lives and we believe our range of benefits encourages this. Nothing beats face-time with our colleagues to promote creativity and collaboration, we've therefore adopted a blended working model where full time employees can expect to spend 3 days of their week in the office and the other 2 working at a location of their choice.
Haymarket is proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.
If you need any reasonable adjustments to enable you to fully participate in the recruitment process, please contact us at recruitment@haymarket.com.
Come and join us and see for yourself how Haymarket is a rewarding and exciting place to work.

Haymarket Media Group values its people and strives to shape a better future with remarkable content. From paid content and subscription services; to integrated advertising and content marketing packages. We deliver market-leading branded experiences that inspire great decisions. From data and digital information solutions to live events, awards and professional education services.
Our benefits include:

• 25 days holiday per year excluding bank holidays (increasing 1 day per year of service up to 30 days)


• Work from anywhere in the world for up to 3 weeks of the year with our 'Work from Anywhere' days


• Flexible working hours (core hours from 10-3) allowing you the flexibility to adapt your work schedule to your personal commitments


• Generous contributory pension scheme


• Health Cash Plans: With our health cash plans, you can access a range of healthcare benefits, including coverage for medical expenses, dental care, optical services, and more