Booking Team Senior Clerical Officer

+ Undertaking administration duties within the Outpatient Booking Team
+ Ensure that all clinics are fully utilized
+ Answer incoming calls from all our customers in a professional and appropriate manner and assist with specific enquiries
+ Make outgoing calls, negotiating appointment dates and times with patients
+ Deal with and respond to complaints in a positive manner
+ Process patient referrals into the trust
+ Access and update various IT systems e.g Patient Administration System, the national Electronic Referral system, the Evolve scanning system and Somerset Database, Envoy and other IT systems
+ Ensure accurate data entry at all times
+ Answer emails that come into the team mailboxes
+ Any other duties commensurate with the role

+ Excellent communication skills
+ A flexible approach to work and the ability to work independently and as part of a team
+ A keen eye for detail in data collection and recording
+ Quick Learner
+ Proactive
Full training will be given to the successful candidates in the relevant systems.

Stockport NHS Foundation Trust
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you'll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.
Stockport Foundation Trust is one of four 'specialist' hospital sites in Greater Manchester. Being a 'specialist' hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.
Our values 'We Care, We Respect, We Listen' are at the heart of everything we do, and come from our promise: 'Making a difference every day.' They drive the behaviour and actions for everyone in our organisation.
In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.
Greater Manchester Continuous Service Commitment
As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service). If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.
Our Values:
We Care
About each other
Our patients and their families
The communities we serve
The environment
We support them and deliver on their promises
We Respect
Each other
Our patients and their families
Our partners
We are kind and helpful, and we expect the same in return
We Listen to
Each other
Our patients and their families
Our partners
We act and learn from what we hear, We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
Our mission is to make a difference every day. Our values are that we care, we respect, and we listen
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population., Stockport NHS Foundation Trust is committed to promoting and championing a culture of diversity, fairness and equality for all applicants and employees. Applications are welcomed from all backgrounds and we strive to reflect the community we serve in our diverse workforce. Our "two tick" kite mark guarantees a candidate with a disability, who fulfills the essential criteria, an interview at the Trust. We can make reasonable adjustments, and offer support and advice in a variety of ways on request.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
The salary for the role is only one part of the excellent package of benefits we offer to you:
+ Between 27-33 days of annual leave plus bank holidays
+ NHS pension scheme membership
+ Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
+ NHS Staff discounts
+ Cycle to work scheme
+ Salary finance - for loans, savings, budget planning and tips on managing debt
+ Stockport Credit Union- for local financial advice