Band 3 Charity Assistant

We are looking for an enthusiastic, reliable and approachable individual to take on the challenge of being the newest member of Birmingham Community Healthcare Charity Team. The new Charity Assistant will work across all areas of the charity gaining a range of experience, working with all charity team members as well as working closely with staff, patients and their families. Initially due to project funding the role will also have a key focus on staff wellbeing including our Arts in Health programme as well as our Early Intervention community work. This is the perfect opportunity for someone looking to work within the NHS charity environment to gain experience within a supportive team structure., + To deliver an excellent level of support for new and existing supporters, internal and external alongside the BCHC Charity Team
+ o support the organisation and delivery of Charity activities including but not limited to fundraising, arts activities and grant giving and act as a representative on behalf of the Charity
+ o promote fundraising activities and contribute to the continuing development of activities, systems and processes relating to all aspects of fundraising
+ o carry out all administration duties quickly and to a high standard, in order to ensure an efficient day to day running of the Charity as directed by the Charity Team
+ o maintain and develop own performance and contribute to the performance of the Charity to meet or exceed agreed targets, service levels and strategies/ policies
+ elivering excellent level of supporter care to ensure that fundraising activities are fully supported and encouraged
+ Effectively supporting all other members of the Charity and responsible for the day to day support and management of volunteers and students
+ Knowing when and how to escalate issues to senior staff as required
+ Planning and prioritising of workloads, meeting required deadlines, BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
IMPORTANT
+ Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
+ lease ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address, + To support with the organisation and delivery of BCHC Charity organised fundraising events
+ To attend BCHC charity fundraising events across the region when appropriate
+ Co-ordinate and support arts activities across the Trust to enhance patient experience and staff wellbeing
+ To respond to all inbound enquiries in a prompt, efficient and helpful manner and within agreed timescales
+ To effectively use Microsoft Office, appropriate databases, the internet and other research sources to a high standard to ensure administrative duties are conducted promptly
+ To respond to all outbound administrative activities in a prompt, efficient and helpful manner and within agreed timescales
+ To collate information and data as required by the Charity Manager and Charitable Funds Committee including but not exclusively gift aid and donor customer relationship management database
+ Collate information required for Trust and Foundation applications and support the application proces
+ Support Charity funded projects and associated senior staff in line with Charity activitie
+ Conduct data input and amendments of donor details quickly and accurately in accordance with Data Management Policy
+ Ensure the safe collection, transportation and depositing of donations made on or off site in accordance with standard procedures
+ Build relationships with stakeholders to support the growth of the Charity including local businesses, schools, universities and community groups
+ Actively engage in NHS Charities Together networking sessions, members area and development opportunities
+ Have regular contact with individuals who have difficult family circumstances and/ or are grieving following a bereavement/ loss of loved ones. They are often feeling emotional and distressed. This includes face to face contact as well as via other communication methods, e.g. telephone, emails and letter
+ Direct contact with patients and carers with a range of disabilities and/ or ill health, supporting individuals to engage in activities and relevant communications within the scope of the Charit
+ Co-ordinate, motivate and support fundraising group
+ Speak to and present to external individuals, local voluntary and community groups to promote the Charity
+ To think creatively and innovatively to support the development of the Charity
+ Undertake general office duties associated with the Charity, including but not restricted to filing, photocopying, collating and distributing information, receipt and distribution of incoming and outgoing mail
+ Prepare suitable materials for a fundraising project and corresponding effectively with stakeholders through a range of communication methods
+ Maintain confidentiality and discretion at all times
+ Attend all statutory and mandatory training required for the role as defined by the Trust and to participate fully in any departmental training as and when required
+ To participate fully in the Trust PDR and other HR processes

Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.

We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a 'Great Place to Work'. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Benefits of working for us:
+ Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
+ Attractive relocation payment if you relocate to the local area.
+ Discounts for local and national retailers
+ Dedicated well-being services for all employees
+ Flexible working where possible