Assistant Spa & Leisure Manager

To ensure all Spa treatments and consolations are maintained with a high standard of professionalism and customer service,

• To carry out consultation with guests, as required, giving advice and promoting treatments.


• Carry out treatments to the required Spa standards, following treatment protocols, ensuring specific treatment time is adhered to.


• Achieve retail sales targets through personal prescriptions and consultations.


• Comply with standards of appearance and uniform at all time while on duty.


• Ensure all bills and receipts are correctly recorded following a treatment and handed to the receptionist for billing to the client.


• Ensure that stock is secured in the therapy room stock cupboard each day and cupboards are replenished as required for the next therapist.


• To ensure all equipment within the Spa is fully operational and report any defects to the Senior Therapist or Spa Manager.


• Inform the Senior Therapist or Spa Manager of any medical conditions or unusual reactions of guests to treatments that causes concern e.g. skin conditions, bruising.


• Ensure Spa treatment rooms are kept tidy throughout the day.


• To ensure all equipment, lights, candles, air conditioning are turned off and to secure rooms and return treatment room key to Spa reception at the end of shift.


• To undertake relevant duties as requested by the Senior Therapist or Spa Manager.


• Promote the Spa at tall times


• Deliver exceptional customer service and customer care at all times.


• Ensure you are familiar with the Spa tariff and any promotions in order to advise and promote gift vouchers and Spa courses.


• Attend all training as required by the company.


• To be fully aware of and strictly observe Health and Safety, Bomb Threat, Security and Fire procedures.


• To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.
  
  Previous beauty therapy experience


• Previous customer service or hospitality experience


• NVQ Level 3 beauty therapist


• Good understanding of written and spoken English language
  
  Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits., In a fantastic location in the heart of the UK, Crowne Plaza Nottingham is Nottingham's largest hotel and enjoys a prime location in the heart of the city. The hotel specialises in conferences, meetings and events and has 17 air-conditioned rooms. The largest room, the Royal Suite is able to hold up to 400 guests and the hotel also has a purpose built Executive Boardroom - the ultimate in comfort, with leather chairs and a large boardroom table.


Urban Escape is the hotels brand new luxury spa designed to give guests and members something extra, a place to work out but also the perfect place to relax. The spa includes a heated swimming pool, steam room, spa, relaxation room, ice station, four treatment rooms and a fully equipped gym. The hotels also features 210 air-conditioned bedrooms including 20 Club bedrooms and three dining options including the restaurant, bar and lounge and 24 hour room service menu.

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.

As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK's Top 6 Best Places to Work in Hospitality 2023!

• Stays across the UK at employee rate (a HUGE discount!)


• Discounted Friends and Family rates (that'll make you really popular!)


• 50% off food and beverage in our hotels


• A range of development and apprenticeship programmes


• We're committed to your development and progression with lots of promotion opportunities


• You'll get all meals on duty (because hard work is hungry work!)


• Uniform provided


• We're big on all things reward and recognition and celebrate success throughout the year


• Commitment to your health and well-being


• Flexible working arrangements


• Discounted use of leisure facilities


• Refer a Friend incentives to influence your earning potential.