Assistant Service Manager - Needham Market

A fantastic opportunity has arisen for an Assistant Service Manager (Part time 30hrs) shared between Needham Market and Stowmarket.
This is a great opportunity for someone who is ready to take the next step in their career with support to develop, or for someone who is looking to get stuck into a new challenge.
The role of the ASM will be to mentor and manage a tight team of Support Workers as well as ensuring the smooth running of the service alongside the Service Manager.
At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap!
You will be required to work flexibly across the week to ensure that management support is available across site, alongside the rest of the management team.
You will need to be confident enough to lead, support and direct staff and flourish in a management role.
We are looking for someone who:

• Is motivated and committed to getting results


• Has an eye for detail


• Has strong organisational skills and time keeping


• Will be an advocate for people with a learning disability


• Is approachable and able to support their team

This role will include
· Supporting the Service Manager by undertaking agreed management tasks.
· Supporting and developing the staff team.
· Promoting a team culture where the team are confident in being accountable and making decisions.
· Supporting the team to be compliant in their induction and training.
· Undertaking effective and agreed My Mencap Journey reviews for team members.
· Leading on the review and implementation of support planning, risk assessment and evidence outcome-based support.
· Contributing to and overseeing systems and records that support health and safety and maintenance of service environment as required.
· Contributing to the monitoring and completion of management reporting systems.
· Contributing to monitoring and completion of administration systems such as reviewing time sheets and in putting information into Office Base (kinetic) systems and invoice systems
· To be confident in being able to work using a computer and electronic systems.
· You will be required to demonstrate that you have developed enough skills and knowledge to be able to progress to a future Service Manager role.
The post will be off rota however there is an expectation to work flexibly including working evenings and weekends.
If you would like any more details regarding the role, please contact the manager Barbara Norman on

• All roles are subject to an enhanced DBS check and suitable references.

We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Join us at Mencap and be part of a team that believes in equality, diversity, and inclusion. Together, we can create a brighter future for individuals with learning disabilities and empower them to break down any barriers they may face.
Mencap vision is for the UK to be the best place in the world for people with learning disabilities.
If you're ready to embark on a rewarding career that truly makes a difference, apply now!

Why join Mencap?
· 24 days annual leave plus bank holidays (pro-rata for part-time) + a variety of benefits including pension and holiday buying options.
· Ongoing training and development opportunities to enhance your skills.
· A supportive and inclusive work environment where your contributions are valued.