Assistant Chief Instructor

We are recruiting an Assistant Chief Instructor to join our team. Reporting to the Chief Instructor, this is a varied role assisting in delivering, maintaining, and exceeding standards in training, maintenance, and customer experience., Assist the Chief Instructor with:

• Recruitment, training, and development of instructors


• Development of instructed sessions and operating procedures


• Maintaining instructor and NICAS databases


• Identifying and closing knowledge gaps across all areas of the centres, developing and training centre staff


Other responsibilities:

• Delivering a variety of high-quality instructed sessions in line with company procedures


• Assisting with regular PPE checks and undertaking centre maintenance (e.g. removal and installation of auto-belays)


• Assisting at reception when required, with tasks such as registering new climbers and floor walking


• Actively engaging with our climbing community to inform and assist in the development of wall user best practice


• Other duties as required
  
  The position is permanent and full-time with a mixture of daytime, evening, and weekend shifts required, primarily at Big Rock Hub, but working across both our sites in Milton Keynes. This position would suit an enthusiastic, self-motivated individual with excellent attention to detail and a passion for sharing their love of climbing., CWI and CWDI (or equivalent)


• Valid First Aid Certificate and Safeguarding certificate


• Working knowledge of NICAS


• Experience working within an indoor climbing environment, FCA


• Proficient in using Rock Gym Pro, Papertrail, Microsoft Office & Excel, and Google Workspace.


• Experience maintaining and inspecting PPE


• 2 years experience working within an indoor climbing environment


• RSD
  
  Big Rock in Milton Keynes has a reputation for quality climbing and community spirit. We believe that everyone should have the opportunity to climb regardless of age or ability. Big Rock's climbing offer is designed around progression, with each facility providing a pathway from first experience to elite performance.
  
  Annual Salary £25,032


• 40 hours per week (full-time), part-time also available


• Shifts will include daytime, evenings, weekends, and Bank Holidays


• Paid training


• Free climbing for you (plus a partner/family member after probationary period)


• 28 days holiday per year


• Enrolment into company pension scheme


• Staff discount in the gear shop


• Staff socials