Apprentice Patient Care Advisor COLLINGHAM MEDICAL CENTRE
Collingham Medical Centre
Apprentice Patient Care Advisor COLLINGHAM MEDICAL CENTRE
£22308
Collingham Medical Centre, Collingham, Nottinghamshire
- Full time
- U
- Onsite working
- Apprenticeship programme
Posted 2 weeks ago, 4 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 64135cfab6954763af6e38371bd52ae4
Full Job Description
Duties will include, but will not be limited to:
- Receiving patients at the surgery and welcome visitors to the Company
- Prompt response to telephone calls
- Collecting and passing on messages. Assessing the urgency of messages
- Making appointments for healthcare professionals either in person or on the appointment line
- Advising and assisting patients when making appointments via the Newark & Sherwood Gateway
- Dealing effectively with queries (personally or by directing them to the appropriate person)
- Ensuring that the clinicians have all the patient information required for clinics
- Miscellaneous filing into paper medical records
- Receiving requests for repeat prescriptions in person, by telephone or via the internet and entering them into the computer.
- Using e-mail to communicate within the Company team
- Registering new patients and temporary residents into the Company
- Scanning patient correspondence, discharge letters, etc onto the patient clinical record
- Entering patient data onto their clinical record
- Checking adequate supply of controlled stationery and specimen bottles, etc.
- Periodic checks of files for incorrect filing
- Checking in & receiving payment from patients for non-NHS services
- Administrative tasks, as required, The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Practitioner Level 2
- A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. This is a prominently work-based programme with College attendance required once a month
- All learning will take place at the candidate's place of employment/College and within their contracted working hours
Communication skills, IT skills, Customer care skills, Administrative skills, Team working, Non judgemental, Patience, GCSE or equivalent Maths & English (Grade A/9 - C/4) Essential
GP Practice in Collingham.
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant: - training
- qualifications, like an NVQ in a relevant field
- industry or sector experience