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The IT Knowledge Management Process Owner reports to the Head of Service Management and is part of the Service Management team, managing the delivery of Infrastructure & Platforms (I&P) Services as provided by our Outsource Partner(s) and other IT delivery units in the UK and Ireland.

- Through the development and management of an effective and comprehensive Service Knowledge Management System, and associated processes, the person in the role will ensure that the organisation is able to accumulate, manage and leverage knowledge through all aspects of operation and all stages of the service lifecycle.

- The role will utilise a strong background in Knowledge Management to own and be accountable for all aspects of the IT Knowledge Management process (including development, governance, compliance, reporting and continual improvement) regardless of the technology or organisational structure involved.

- Working with the Supplier(s) and other delivery and governance functions to ensure optimisation and continual improvement of SSE's Knowledge Management capabilities, this role will act as a point of escalation, approval and decision making.

Excellent knowledge/experience of IT Knowledge Management (including a track record of driving the effective consumption and value of Knowledge in Service Desk, Incident Management and other Service Management processes and functions).

- Expertise in the use of Service Management processes and best practice such as ITIL; qualified to ITIL Foundation level (minimum).

- Extensive supplier management experience gained in an outsource or SIAM partnership.

- The ability to leverage strong Stakeholder and Supplier Management skills to ensure effective Service Management.

- Proficiency in the use of ServiceNow (especially the Knowledge Management module).

SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come., SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE's growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future., Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.