ADMINISTRATION ASSESSMENT PRACTITIONER

To be a friendly and welcoming first point of contact for all identified, and unidentified unpaid Carers, as well as family, friends and professionals.

Provide a listening ear, by telephone or virtually, to all unpaid Carers, family, friends and professionals who contact the charity.

Accept self-referrals, and ones from family and friends, and professionals from various channels, and complete all database requirements for these to be allocated within the charity.

Identify unpaid Carers and undertake a formal Carer's Assessment of their individual needs in accordance with assessment criteria defined by Westmorland and Furness Council, Adult Social Care.

Formulate a Support Plan tailored to meet the Carer's needs and responsibilities, and encourage unpaid Carers to make a Contingency Plan for an emergency situation.

To provide advice and information to unpaid Carers, and refer and signpost internally and/or to other organisations which can provide services and further support to them, whilst empowering the Carer, and promoting their independence.

To work in accordance with the Cumbria Adults Safeguarding Board Protocol.

To develop and maintain links with statutory authorities and other agencies to raise awareness of unpaid Carers issues and their needs.

To carry out any other such relevant duties as are required by this post.

Carry out duties in accordance with legislative and regulatory requirements.

Carry out duties in accordance with CSSL policies and procedures, including Health and Safety, Confidentiality, Equal Opportunities and Data Protection.

Contribute to the overall achievement of CSSL mission and objectives

Ensure the values of CSSL are upheld across the organisation.

Assist CSSL in Community Fundraising initiatives.

Promote CSSL social enterprise initiatives.

Participate in fundraising activities with and on behalf of CSSL.

Participate as part of the requirements of CSSL to meeting their ISO 9001 Quality Award standards.

Provide a supportive working environment to all staff and Volunteers.

Attend regular supervisions, staff and team meetings as requested.

Contribute to research and reports.

This job description outlines the principal responsibilities and duties of the post holder. It is not meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of evolution as the organisation develops, changes of legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time.

We are delighted that you are interested in joining our dedicated team at CSSL. We registered as a charity in 1993, and at that time provided a support group and supported 15 unpaid Carers. Today, 30 years on, we have evolved and now offer a range of services to support around 1700 unpaid Carers of all ages, from 5 to 100, throughout the South Lakes. The youngest Carer we support has just turned 5, and the oldest is currently 98. We are proud of the many achievements we have made since registering as a charity in 1993, and due to the dedication and hard work of our Trustees, staff, local supporters and many Volunteers. Our continued success depends on the contribution and expertise of every individual we employ and work with. We welcome and thank you for your application.